Recycle more with total waste management

Do you provide bins and containers? 

Yes, we provide many different options to serve our customers’ requirements. 

How should I present my waste for collection? 

The bin lid has to be closed containing the correct waste stream that you are contracted for, we can collect any excess at your request. Do phone in to arrange collection of any excess, which should then be bagged and left at the side of the bin. 

I have moved offices/site and need help moving my bins. 

Call Panda and log your request for any changes regarding your account. 

How long will it take to deliver my bins? 

This depends on when we are next in your area once the administrative process has been completed.  

How do I change my collection schedule? 

If you require a temporary change or a contractual change, please contact Panda. 

How often can my waste be collected? 

You can have as many collections as required depending on your postcode and how often we frequent that area, sometimes up to 7times per week, the least amount we can action is fortnightly. 

What happens if my bin wasn’t collected? 

If you have a missed collection, please check your portal for any update. If you do not have access, we can assist and give you access to the portal or update you accordingly. 

My bin was not collected. How do I report this? 

You can report this via your portal, email or by calling the Panda. 

What day is my collection? 

You can check this on your portal. 

How do I cancel a bin collection? 

Please email into info@pandarecycling,co.uk or call Panda. 

How do I postpone a bin collection? 

Please email into info@pandarecycling,co.uk or call Panda. 

How do I add an additional site for bin collection? 

Call Panda for any changes to your account. 

How do I set up an account or request a quote? 

You can request a quote online via our website or phone in. 

What’s my account balance? 

You can view this on your portal. 

Where can I find invoices for my account? 

Invoices can be viewed and downloaded on your portal. 

How do I download an invoice? 

You can download your invoice via your poral. 

How can I make payments on my Panda account? 

You can make any payments via the portal, by calling Panda or setting up a Direct Debit. 

I'm a new user and can't access my account. What should I do? 

Call Panda and we can arrange access to the portal. 

How do I pay my bill? 

You can pay your bill with a Direct Debit that can be set up by calling the Panda, or you can pay on via the portal. 

How do I cancel a direct debit or make invoicing changes? 

You can call Panda and we can assist with any change to your Direct Debit or invoice. 

What types of waste do you collect? 

We can dispose of any waste stream that is required, MMW, DMR, Glass, Food, P+C, Hazardous, Clinical, Construction, if your requirement is not listed, please contact us for further information. 

What materials can’t go in my general waste bin? 

Items that cannot be recycled including plastics, polystyrene, floor sweepings and packaging. 

Can I get weight or collection reports? 

You can access this information from the portal in the form of an environmental report. 

When will my waste reports be available? 

Your previous month will be available via your portal, usually at the beginning of the following month.